01
New-patient enquiries
Respond to first enquiries, such as whether you are accepting new patients, and ask which service the person is interested in.
Enquiry handling
MANAGED AI SYSTEMSFOR CLINICS
A calmer front desk.
A better first impression.
AI enquiry handling and thoughtful follow-up for clinics. Give prospective patients a clear next step, while your team stays in control.
Precision in the details. Clarity in the conversation.SCROLL TO EXPLORE
THE ENQUIRY, RECONSIDEREDIllustrative workflow · not a live product feed
Lumora.THE CONVERSATION JOURNEY
A CLEARER NEXT STEP
Your knowledge.
Your standards.
Your way of working.
New-patient enquiry01 / 03
EXAMPLE SUMMARY
- Visitor asked
- Whether new patients are being accepted
- Assistant asked
- Which service they are interested in
Illustrative only. Built from the sample conversation above, not a captured record.
Opening hours question02 / 03
EXAMPLE SUMMARY
- Visitor asked about
- Opening hours this weekend
- Assistant asked
- Which day they would like to know about
Illustrative only. Built from the sample conversation above, not a captured record.
Request to speak with staff03 / 03
EXAMPLE SUMMARY
- Visitor asked
- To speak with someone on the team about booking
- Suggested next step
- Route to the team with the conversation context
Illustrative only. Built from the sample conversation above, not a captured record.
Choose a stage to explore the example.01—03 / ENQUIRY TO HANDOFF
Built around your front desk
An administrative assistant,
not a clinical service.
Start with routine service questions and booking enquiries. Clinical advice, urgent concerns and sensitive decisions stay with your qualified team.
YOUR BUSINESS. YOUR WAY OF WORKING.Approved knowledgeClear handoffsManaged setup
What Lumora does
Built around the routine
front-desk enquiries.
Useful automation begins with the moments your team handles every day.
02
Opening hours
Answer routine questions, such as opening hours, using information your team approves.
Routine questions
03
Requests to speak with staff
When someone asks for a person, suggest a handoff to your team with context from the conversation.
Human handoff
Built for your business
Intelligence shaped
around your business.
We map how enquiries arrive, what people need to know and when your team should take over. Then we shape the automation around those decisions.
Start with one useful workflow. Expand when there is a clear reason to.
The working brief
Your services and answersApproved by you
Your qualification questionsPurposeful
Your escalation rulesHuman-led
Your booking processConnected
Your rolloutTested together
From enquiry to operation
Thought through.
Then switched on.
A clear scope, an agreed handoff and a workflow your team understands.
Map the opportunity
Choose the enquiry workflow, the channels and the outcome you want to improve.
Build and test together
Approve the knowledge, try realistic conversations and check where a person needs to step in.
Launch with a clear scope
Agree the responsibilities, ongoing support and what to measure before going live.
Let’s make the next conversation count
A calmer front desk starts
with a better first response.
Tell us how enquiries reach your business. We’ll discuss where Lumora could help and what a first workflow would involve.
Request a demoScope and pricing discussed individually.